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Legal Notice & GDPR

Identification of the publisher of the site

  • Company: GIE LA COLLECTION HOTELS 3A
  • Postal address and registered office: 107 QUAI DES ETATS-UNIS Unis 06000 NICE | FRANCE
  • Phone :+33155380597
  • E-mail address (Email) : dg@hexagonenice.com
  • Registered at the RCS Nanterre under SIREN : 519 389 118
  • SIRET: 51938911800018
  • APE Code: 8299Z
  • Share capital: €8900
  • Individual VAT identification number: FR 09 519389118
  • Director of publication, legal manager: Jean Francois RICHOMME

Website development

the website seminaire-nice.fr is managed by the communication agency Thémis Crea

By choosing to access the site, the user expressly and irrevocably accepts the following terms.

Copyrights – Copyright

This entire site is subject to French and international legislation on copyright and intellectual property.

The photographs, texts, slogans, drawings, images, animated sequences with or without sound as well as all works integrated into the site are the property of the company GIE LA COLLECTION HOTELS 3A or of third parties having authorised GIE LA COLLECTION HOTELS 3A to use them. The logos, icons and graphic chips represented on the site are protected by copyright and articles L.511.1 and following of the Intellectual Property Code relating to the protection of registered models.

All reproduction rights are reserved and strictly limited, including for downloadable documents and iconographic and photographic representations.

The brands cited on this site are registered by the companies that own them.

Any unauthorized use of all or part of these rights by third parties is liable to give rise to legal proceedings.

Site content

The information appearing on www.3ahotel.com is provided for general information purposes. The information and illustrations are not contractual and do not engage the responsibility of GIE LA COLLECTION HOTELS 3A vis-à-vis the reader for the consequences of the use he or she may make of them for himself or herself or for third parties. They may not be used to contradict any existing or future contractual provision between GIE LA COLLECTION HOTELS 3A and the user.

GIE LA COLLECTION HOTELS 3A declines all responsibility in the event of late updates, errors or omissions regarding the content of these pages, as well as in the event of interruption or permanent or temporary unavailability of the service. Although GIE LA COLLECTION HOTELS 3A makes every effort to ensure the accuracy and truthfulness of the information contained in 3ahotel.com. GIE LA COLLECTION HOTELS 3A can in no way be held responsible for any damage that may be caused by the use of this site.

GIE LA COLLECTION HOTELS 3A reserves the right to correct, at any time and without notice, the content of this site.

Reproductions, on a paper or computer medium, of the said site and the works reproduced therein are authorised on condition that they are strictly reserved for personal and private use. This excludes any use for advertising and/or commercial and/or information purposes and/or that they comply with the provisions of article L.122-5 of the Intellectual Property Code.

Any reproduction, representation, use or modification, by any process whatsoever and on any medium whatsoever, of all or part of the site, of all or part of the various works that make it up, without having obtained the prior authorisation of the publication director is strictly prohibited, constitutes an offence of counterfeiting and may result in civil and/or criminal legal proceedings, as well as the payment of damages.

Access to the site

The user of the site seminaire-nice.fr acknowledges having the skills and means necessary to access and use this site.

GIE LA COLLECTION HOTELS 3A cannot be held responsible for elements and events beyond its control linked to the use of the site and their effects or material and/or software incompatibilities and any damage that may result for the user’s technical environment, in particular for his computers, software, network equipment and any other material used to access or use the service and/or information.

Users are reminded that fraudulently accessing or remaining in a computer system, hindering or distorting the operation, fraudulently introducing or modifying data from such a system constitutes an offence punishable by criminal penalties.

Hypertext Links

The 3ahotel.com website authorises the creation of a hypertext link to its content, subject to the following conditions:

  • the authorisation of the site’s publication director
  • not to use the “deep linking” technique, i.e. the pages of the 3ahotel.com site must not be nested within the pages of another site, but must be accessible by opening a dedicated window.
  • to mention the source which will point through a hypertext link directly to the targeted content.

Any use for commercial or advertising purposes is excluded except as provided.

This authorisation does not apply to websites disseminating information of a controversial, pornographic or xenophobic nature or which may, to a large extent, offend the sensitivity of the majority.

GIE LA COLLECTION HOTELS 3A declines all responsibility for the content of sites proposed as links, whatever the type of link established from or to 3ahotel.com. GIE LA COLLECTION HOTELS 3A reserves the right to oppose its establishment.

Information collected on the site

All data collected on this site, by any means whatsoever, are for the reserved use of the company GIE LA COLLECTION HOTELS 3A.

In accordance with article 34 of the law 78-17 Informatique et Libertés of January 6, 1978, you have the right to access, modify, rectify and delete data concerning you.

To exercise this right, please contact us by e-mail at :

sales3ahotels@gmail.com

Or, by mail, to the address:

107 QUAI DES ETATS-UNIS 06000 NICE, FRANCE

Form

The information collected on this site via the forms is subject to computer processing for the purpose of preparing a commercial proposal.

The recipient of the data is: GIE LA COLLECTION HOTELS 3A

In accordance with the French Data Protection Act of 6 January 1978, you have the right to access and rectify any information concerning you. If you wish to exercise this right and obtain information about you, please contact us at the above address.

Secured payment

For your financial transactions, the 3ahotel.com site uses an external payment solution. With this system, your credit card payment is made directly on the secure server of the online bank. At no time will your credit card number be communicated to the company GIE LA COLLECTION HOTELS 3A.

On-line reservation

The general terms and conditions of sale and cancellation related to online booking or booking request are precisely indicated in the relevant forms. You can request a copy of the general terms and conditions of sale from the above address. Online booking solutions require you to tick the box “acceptance of the general terms and conditions of sale” before any purchase.

Tourist taxes, if any, will be specified on the establishment’s invoice. They are not included in the amounts indicated at the time of booking. The fixing of these taxes is independent of the will of the company GIE LA COLLECTION HOTELS 3A.

Dispute settlement

In the event of a dispute relating to these general terms and conditions, the customer has the possibility of resorting to a conventional mediation procedure or any other alternative method of dispute settlement, under the conditions provided for in Title I of Book VI of the Consumer Code.

After referring the matter to customer service or the hotel in an attempt to resolve the dispute amicably, and in the absence of a satisfactory response within ninety (90) days of the referral, the customer may refer the matter to the Tourism and Travel Mediator, whose contact details and referral procedures are available on his or her website: www.mtv.travel.

Personal data

Declaration on the protection of personal data

GIE La Collection Hôtels 3A

10 Rue Denfert Rochereau

92100 Boulogne

France

E-mail: sales3ahotels@gmail.com

 

CUSTOMER PRIVACY POLICY

  1. GROUP 3A HOTELS COMMITMENT – The Collection IN FAVOUR OF THE PROTECTION OF PRIVATE LIFE

As part of our commitment to meet your expectations, we have implemented a policy to protect your privacy. This Charter materialises our commitments to you and describes the ways in which 3A Hotels – La Collection uses your personal data.

  1. CONSENT

By “personal data”, we mean any information collected and recorded in a format that allows you to be personally identified, either directly (e.g. name) or indirectly (e.g. telephone number) as a natural person. Before transmitting this information to us, we recommend that you read the rest of this document describing our policy regarding the protection of our clients’ privacy.

This Personal Data Protection Charter is part of the general conditions that govern our hotel services. By accepting our general terms and conditions, you expressly accept the provisions of this Charter.

  1. PRINCIPLES 3A Hotels – The Collection IN MATTER OF PROTECTING YOUR PERSONAL DATA

The following principles are applicable in each establishment of 3A Hotels – The Collection

  1. Transparency: when collecting and processing your personal data, we will provide you with all information and inform you of the purpose and recipients of the data.
  2. Legitimacy: we will collect and process your personal data only for the purposes described in this Charter.
  3. Relevance and accuracy: we will only collect the personal data necessary for the processing of the data. We will take all reasonable steps to ensure that the personal data we hold is accurate and up-to-date.
  4. Retention: We will retain your personal data for the period of time necessary to process the data in accordance with legal requirements.
  5. Access, rectification, opposition: you have the possibility to access, modify, correct or delete your personal data. You may also object to the use of your personal data, in particular in order not to receive commercial prospecting. The contact details of the department to be contacted are given below (§13) in the article “Access and Modification”.
  6. Confidentiality and Security: We will implement reasonable technical and organizational measures to protect your personal data against accidental or unlawful alteration or loss or unauthorized use, disclosure or access.
  7. Sharing and international transfers: We may share your personal data within 3A Hotels – The Collection or with third parties (such as business partners and/or service providers) for the purposes set out in this Policy. We will take appropriate steps to ensure the security of the sharing and transfer.

If you have any questions about 3A Hotels – The Collection’s Data Protection principles, please contact the Data Privacy department as set out in the “Access and Modification” section.

  1. SCOPE OF APPLICATION

This Charter shall apply :

  1. To all data processing operations carried out in the following establishments :

West End Hotel, Beau Rivage Hotel, Aston La Scala Hotel, Mercure Versailles Parly 2 Hotel and Beau Rivage Private Beach.

To all 3A Hotels – La Collection reservation websites, in particular www.3ahotels.com , www.seminaire-a-nice.com, but also to the websites of our establishments mentioned above.

  1. WHAT PERSONAL DATA IS COLLECTED?

At various times we may ask you as a 3A Hotels – La Collection customer for information about yourself and/or members of your family, such as :

  • contact details (e.g. surname, first name, telephone number, email, …);
  • personal information (e.g. date of birth, nationality, …);
  • information about your children (e.g. first name, date of birth, age, …);
  • your credit card number, (for transaction and reservation purposes):
  • your membership number of the loyalty programme or of another partner programme (e.g. airline);
  • your arrival and departure dates;
  • your preferences and interests (e.g. smoking or non-smoking room, preferred floor, type of bedding, type of print media read, sports, cultural interests,…);
  • your questions/comments, during or following a stay in one of our establishments.

The collection of information on persons under 18 years of age is limited to their name, nationality and date of birth.

  • your credit card number, (for transaction and reservation purposes):
  • your membership number of the loyalty program or another partner program (e.g. airline);
  • your arrival and departure dates;
  • your preferences and interests (e.g. smoking or non-smoking room, preferred floor, type of bedding, type of print media read, sports, cultural interests,…);
  • your questions/comments, during or following a stay in one of our establishments.

The collection of information on persons under the age of 18 is limited to their name, nationality and date of birth, which can only be provided to us by an adult. Please ensure that your children do not send us any personal data without your permission (especially via the Internet). In the event that such a transmission should take place, you can contact the Data Privacy department (“Access and Modification” article) so that this information can be deleted.

We do not knowingly collect sensitive information, such as racial or ethnic origin, political opinions, religious and philosophical beliefs, trade union membership, details of health or sexual orientation.

In addition, depending on applicable local laws, other information could be considered sensitive, such as: your credit card number, hobbies, personal activities and hobbies, whether you are a smoker or not, etc. We may need to collect this information in order to satisfy your requests or to provide you with the appropriate service, such as a specific diet.

In this case, according to the laws in force in certain countries, your prior consent may be required for the collection of sensitive information.

  1. WHEN IS YOUR PERSONAL INFORMATION COLLECTED?

Personal data may be collected on a variety of occasions, such as :

  1. Hotel activities :
  • Booking a room;
  • Check-in and payment;
  • Consumption at the hotel bar or restaurant during a stay;
  • Requests, complaints and/or disputes.
  1. Participation in marketing programs or events:
  • Registration in loyalty programs;
  • Contribution to satisfaction surveys (e.g. Guest Satisfaction Survey);
  • Online contests or games;
  • Subscription to newsletters, in order to receive offers and promotions by email.
  1. Transmission of information from third parties:
  • Tour Operators, Travel Agencies, GDS reservation systems, others, … ;
  1. Internet activities :
  • Connection to the websites of the establishments (IP address, cookies) ;
  • Online collection forms (online reservations, questionnaires, 3A Hotels – The Collection pages on social networks, connection devices such as Facebook Login, …).
  1. WHAT ARE THE PURPOSES?

We collect your personal data in order to :

  1. Fulfill our obligations to our customers.
  2. Manage the reservation of rooms and accommodation requests :
  • Establish and keep legal documents in accordance with accounting standards;
  1. Manage your stay at the hotel :
  • Follow-up of your consumption (telephone, bar, payTV, …)
  • Room access management
  • Internal management of a list of clients who have behaved inappropriately during their stay at the hotel (aggression and incivility, non-respect of the hotel contract, non-respect of security rules, theft, damage and vandalism or settlement incidents).
  1. Improve our hotel service, in particular :
  • Processing your personal data in our customer marketing program, in order to carry out marketing operations, brand promotion and to have a better understanding of your needs and wishes ;
  • Adapting our products and services to best meet your requests;
  • Personalize merchant offers and relationship messages to your attention;
  • Inform you of special offers and any new services created by 3A Hotels – La Collection or one of its subsidiaries.
  1. Manage our relationship with our clients before, during and after your stay :
  • Managing the loyalty program;
  • Qualification of the customer database;
  • Segmentation operations based on the booking history and your customers’ travel habits in order to send targeted communications;
  • Predicting and anticipating future behavior;
  • Establishment of statistics and commercial scores, and reporting;
  • Provide context data to the offer push tool when a customer visits a Group website or makes a reservation;
  • Knowing and managing the preferences of loyal and non-loyal customers;
  • Send you newsletters, promotions and tourist, hotel or service offers from 3A Hotels – La Collection or contact you

 

  1. Improve the services of 3A Hotels – The Collection in particular :
  • Carrying out studies and analysis of customer questionnaires and comments;
  • Complaints management;
  • Making you benefit from the advantages of our loyalty program.
  1. To secure and improve your use of the 3A Hotels – The Collection websites, in particular: :
  • Improved navigation
  • Security implementation and fraud prevention
  1. Comply with local legislation (e.g. keeping of accounting records)

 

  1. CONDITIONS OF ACCESS BY THIRD PARTIES TO YOUR PERSONAL DATA

In order to guarantee you a right of access and modification (“Access and Modification” article), we must share your personal data with internal and external recipients, under the following conditions:

  1. Within the 3A Hotels – The Collection group: in order to provide you with the best service, we may share your personal data and give access to authorised personnel of our entities, in particular :
  • Hotel staff;
  • Booking staff using the 3A Hotels – The Collection tools ;
  • Information Technology Services;
  • Business Partners and Marketing Services;
  • Medical Services where applicable;
  • Legal services possibly;
  • Generally, any appropriate person in the 3A Hotels – The Collection entities for specific categories of personal data.
  1. With service providers and partners: Your personal data may be transferred to third parties for the purpose of providing services to you and improving your stay, including :
  2. External Service Providers: IT sub-contractors, international call centres, banks, credit card issuers, external lawyers, routers, printers.
  3. Commercial partners: 3A Hotels – The Collection may, unless you object to the Data Privacy Department, enhance your profile by sharing certain information about you with its privileged commercial partners. In this case, cross-checking, analysis and combination of your data via a trusted third party may be carried out. This processing will enable 3A Hotels – La Collection and its privileged contractual partners to determine your centres of interest, your customer profile and enable us to send you personalised offers.
  4. Social networking sites: In order to enable you to identify yourself easily on the Site without having to fill in a registration form, 3A Hotels – La Collection has set up the Facebook Login system. If you log in using the Facebook Login system, you explicitly authorise 3A Hotels – The Collection to access and store the public data of your Facebook account, as well as other data mentioned when using the Facebook Login system. 3A Hotels – The Collection may also share your email address with Facebook to identify whether you are already a Facebook user and, if so, to display relevant and personalized advertisements on your Facebook account.
  5. Local Authorities – We may also share your information with local authorities if required by law or in the course of an investigation and in accordance with local regulations.
  6. DATA SECURITY

3A Hotels – The Collection takes appropriate technical and organizational measures, in accordance with applicable legal provisions, to protect your personal data against unlawful or accidental destruction, accidental loss or alteration, or unauthorized disclosure or access. To this end, we have implemented technical measures (such as firewalls) and organisational measures (such as a login/password system, physical protection means, etc.).

When you transmit credit card information when making a reservation, SSL (Secure Socket Layer) encryption technology is used to secure your transactions.

  1. COOKIES AND OTHER TRACERS

3A Hotels – La Collection uses cookies and other tracking devices on its online booking sites. To find out more about the use of cookies and other trackers by 3A Hotels – The Collection and to set them up, please see our tracker policy.

  1. DATA RETENTION

We retain your personal data only for as long as is necessary for the purposes set out in this Policy or as required by applicable law.

  1. ACCESS AND MODIFICATION

You have the right to access your personal data collected by 3A Hotels – La Collection and to modify them subject to the applicable legal provisions.

You may also exercise your right to object by writing to the address below.

In the event of any difficulty in exercising your rights, contact directly the department in charge of personal data for the 3A Hotels – La Collection group by email at sales3ahotels@gmail.com or by writing to the following address

GIE 3A Hotels

Personal Data Protection Department

(Data Privacy)

10, Rue Denfert Rochereau

92100 Boulogne, France

In the interest of confidentiality and protection of your personal data, we will need to identify you in order to respond to your request. To do this, you will be asked to attach a copy of an official identity document, such as a driver’s license or passport, to support your request.

If your personal data is not accurate, complete or up to date, please communicate the changes to the Data Privacy Department indicated above.

All requests will be dealt with as soon as possible and in accordance with applicable law.

You may also exercise your rights with respect to your personal data stored and processed by a hotel following a stay and for this purpose should contact the hotel directly.

  1. UPDATES

We may amend this Charter from time to time. Consequently, we invite you to consult this Charter regularly, particularly when making a reservation in one of our hotels.

  1. QUESTIONS AND CONTACTS

For any questions concerning the personal data policy within the 3A Hotels – La Collection group, please contact the Data Privacy department (article “Access and Modification”).